Terms & Conditions
Last updated: 6 October 2026
Who we are and acceptance
4me - Best Hotels (besthotels4.me) is operated by 4me.network inc, a corporation incorporated in Delaware, USA trading as TRAVEL AND TOUR, part of the 4me.network group, with its address at 6165 Carrier Drive, Orlando, FL 32819, USA. By using this site or placing a booking you agree to these terms; if you do not agree with something here, please do not use the site. Contact for any matter: admin@4me.network.
What we do
We are a hotel booking intermediary: we connect you to the hotel (directly or through distribution suppliers), place the booking, process the payment and issue the voucher. The accommodation contract itself is between you and the hotel — the stay's rules (check-in times, deposits, fees charged at the property, rate policy) are the hotel's and are shown before you pay. To book you must have legal capacity to enter a contract and provide accurate guest details: they are what places the booking with the hotel. Account access is by a link sent to your e-mail (no password).
Prices and live quotes
Rates are fetched live from suppliers, with no cache. Before charging, the site reconfirms the price in real time: a quote is valid for a short window (about 90 seconds) and is automatically refreshed after that — you are never charged an expired price. If the price changes on reconfirmation, the new amount is shown before payment. You are charged in the currency shown at checkout (USD or BRL, per your choice at the top of the site), with no currency conversion on our side.
Payment
Payment happens on the gateway's own secure page — card data never touches our servers. Charges in US dollars (USD) are processed by Stripe and appear on your card statement as TRAVEL* BESTHOTELS. Charges in Brazilian reais (BRL) are processed by Mercado Pago — card with the instalment options offered at checkout, or Pix — and appear as BESTHOTELS4ME. Any payment-method discounts are shown before you pay.
Cancellation and refunds
Every rate is marked refundable or non-refundable, with its cancellation policy and deadline shown before payment and on your booking. Refundable rate within the deadline: you cancel free of charge from your account, and the refund goes back to the payment method used for the purchase. Past the deadline, or on non-refundable rates, cancellation is not automatic: write to admin@4me.network — the rate policy's penalties apply and can reach the full amount of the stay.
Tours and activities
Besides hotels, the site offers tours and activities supplied by Civitatis (Civitatis Tours S.L., Spain), which runs them with local operators. For these purchases the rules in this section and the next one apply instead of the price, payment and cancellation sections above, which cover hotels. Price and payment: the tour price is always in US dollars (USD), even if you chose Brazilian reais at the top of the site; it is confirmed with the supplier and shown before payment. You are charged by card only, through Stripe, and the charge appears on your statement as TRAVEL* BESTHOTELS — there is no Pix or Mercado Pago for tours. We do no currency conversion ourselves: if Stripe's payment page offers to let you pay in your local currency, the exchange rate and fee for that conversion are set by Stripe, and the converted amount is shown there before you confirm; if you pay in US dollars, any conversion is done by your card issuer. Voucher: after payment we confirm the booking with Civitatis; the voucher it issues is sent to the e-mail given at purchase — show it on the day, following the activity's instructions. If the booking cannot be confirmed after payment (for example, no spots left), the amount paid is refunded in full to the same card. Times, meeting point, language, minimum age, minimum group size and what is included are set by the supplier; the tour page shows the description, duration, minimum group size, inclusions and cancellation policy the supplier provides — to confirm anything else before buying, write to admin@4me.network. Running the activity is the responsibility of Civitatis and the local operator. Participant details must be accurate: they are sent to Civitatis and the booking is made with them.
Tours: cancellation and refunds
Each activity has its own cancellation policy, set by the supplier and shown on the tour page and before payment; by purchasing you accept it. Tour cancellation is not automatic and is not done on the website: to request it, write to admin@4me.network with your order code. We request it from Civitatis and apply the activity's policy; where it provides for a refund, the refund goes back to the card used for the purchase. Past the deadline, or if the activity is non-refundable, the policy's penalties apply and can reach the full amount. Changes of date, time or participants follow the same route and depend on the supplier.
Responsibilities and limits
We act as an intermediary: we are responsible for correctly processing your booking and your payment. The stay itself — room, services, charges made at the hotel — is the hotel's responsibility. Availability and prices come live from suppliers and can change until confirmation. Travel guides and AI assistant suggestions are informational content: confirm essential details (documents, schedules, entry requirements) before travelling. Nothing in these terms takes away rights that consumer protection law guarantees you.
Changes and contact
We may update these terms; the version in force is always the one on this page, with the date at the top. Material changes apply to bookings made after publication — your booking follows the terms in force when you made it. Questions: admin@4me.network.